City of Jacksonville Recovery Resources

For City of Jacksonville Recovery Resources, please visit the following link:

Local Help Lines

  • MyJaxis your connection to city services and information. Submit a request for service, check the status of your request or find answers to city related questions by calling the 630-City Help Line at(904) 630-2489or by visiting MyJax Online.
  • United Way of Northeast Florida’s 211Helpline is available 24/7 to connect Northeast Florida callers to health, social, and human services and more than 4,000 community programs. To contact a 211 call center specialist, dial2-1-1or(904) 632-0600from any landline or cell phone. To search the 211 database, visit theUnited Way website.

Financial Recovery Resources (Individuals/Families)

  • Disaster Unemployment Assistance: Disaster Unemployment Assistance is a federally funded benefit program that assists individuals who become unemployed because of a disaster. 
  • Bartender Emergency Assistance Program: The United States Bartenders Guild’s National Charity Foundation has launched a program for bartenders in need of assistance during the coronavirus outbreak. The Bartender Emergency Assistance Program is meant to aid service industry personnel experiencing financial difficulties as a direct result of the outbreak. Eligible applicants can receive a grant, in undisclosed sums, to help pay their bills.
  • United Way 211: If you need assistance finding food, paying housing bills, accessing free childcare, or other services, use the search bar to find your local 211 or dial 2-1-1 to speak to someone who can help.
  • Reemployment Assistance: Individuals who may be eligible for Reemployment Assistance include: (1) those who are quarantined by a medical professional or government agency; (2) those who are laid off or sent home without pay for an extended period by their employer due to COVID-19 concerns; (3) those who are caring for an immediate family member who is diagnosed with COVID-19.
  • Reemployment Assistance FAQs: The Florida Department of Economic Opportunity (DEO) has produced a Reemployment Assistance COVID-19 Frequently Asked Questions guide.
  • Short-Term Compensation Program: If your employer establishes a Short-Time Compensation Plan and you meet the qualifications to file an reemployment assistance claim in the state of Florida, you will receive a partial reemployment check to supplement your reduced paycheck.

Financial Recovery Resources (Businesses)


  • SBA Economic Injury Disaster Loan Program: The U.S. Small Business Administration (SBA) provides low-interest disaster loans to help businesses and homeowners recover from declared disasters. Eligible businesses include the following: small businesses, small agricultural cooperatives, small businesses engaged in aquaculture and most private non-profit organizations. Businesses can apply for loans online through a 3-step loan process.Download the U.S. Small Business Administration Economic Injury Disaster Loans Fact Sheet.
  • JAX Chamber COVID-19 Resources: The JAX Chamber is gathering information so they can connect their members to resources and opportunities for their businesses and employees. They urge Jacksonville businesses to take steps to protect employees while ensuring continuity of operations. 

Private Sector

  • Florida SBDC Business Disaster Recovery Assistance: If your business was adversely impacted by a state or federally-declared disaster, your business may qualify for a no-interest state and/or a low-interest federal business disaster loan when activated.
  • Florida Small Business Emergency Bridge Loan Program: Short-term, interest-free working capital loans which are intended to “bridge the gap” between the time a major disaster hits and when a business has secured longer-term recovery resources. The program provides a short-term loan of State of Florida public funding. It is not a grant and must be repaid.
  • SBA Express Loan: Emergency loans up to $25,000 through localcertified express lenders, a subset among all SBA certified lenders, empowered to take the application and fund the loan directly with SBA backing to the lender.
  • Families First Coronavirus Response Act (FFCRA): Applies to all employers with 50-500 employees where workers have been impacted in their ability to work due to the declared disaster, health symptoms, or have children unable to attend school. Due to the financial burden that places on the employer, a relatedtax creditis also implemented.​
  • Short-Term Compensation Program: The Short-Time Compensation program is a voluntary employer program designed to help employers maintain their staff by reducing the weekly working hours during temporary slowdowns instead of temporarily laying off employees.
  • US Small Business Administration (SBA)’s Coronavirus (COVID-19): Access small business guidance and loan resources.

State-wide Resources

  • Florida Blueis offering a free 24-hour, 7-days a week bilingual emotional support helpline for all Floridians during COVID-19 Health Crisis. Any Floridian, including those who are uninsured or insured by another company, can call (833) 848-1762 for help dealing with feelings of stress, anxiety, grief or fear related to COVID-19.

Children/Youth Resources

  • Healthy Families:Services beginning prenatally and offered until the child reaches the age of 5 if needed. Services are typically offered through home visits and include parenting support/education and connections with necessary resources. The program has a Behavioral Healthcare Navigator to assist families with being connected to mental health services where needed. These services are being offered virtually during the COVID-19 pandemic. Contact Healthy Families Jacksonville Program Manager, Marsha Davis, at (904) 608-2554.
  • Full Services Schools:Services are available to meet the emotional, behavioral and mental health needs of students K-12 in Duval County Public Schools. Services will continue during while maintaining social distancing through virtual and telephonic mental health counseling for students who are already linked with services and those that need emotional support due to COVID-19. To access services either email the school social worker directly or email

Supportive Resource Links for Helping to Cope with the COVID-19 Outbreak

Arts & Culture Virtual Resources

  • TheJacksonville Symphonyhas joined multiple international orchestras in broadcasting music to help raise the spirits of the community during this time. Watch their broadcast live or view them at a later time by visiting theJaxSymphony Facebook page,JaxSymphony YouTube channel, orJacksonville Symphony website.
  • MOCA Jacksonvillehas launchedMOCA smART Online, a free virtual museum experience designed to bring MOCA Jacksonville to people at home. From live-streaming interviews with artists and virtual gallery tours of exhibitions on view to fun activities at home for the entire family, they will gradually grow their dynamic new platform to provide people a window into the world of contemporary art.

Child Care

  • First Coast YMCAis providing childcare services from 6:30am-5:30pm Monday-Friday at six YMCA locations. They are primarily serving health care, first responders and other essential workers. 
  • Hope Havenis opening its doors to care for children with special needs, ages 3 to 5, whose parent or caregiver is considered “essential personnel.” Care will begin Monday, March 30 and will extend Monday – Friday, 7:30 a.m. – 5:30 p.m., until further notice. Parents are asked to contribute any amount feasible, but not required (weekly rate is $425). Please email or call Linnie Harringtonlinnieh@hope-haven.orgor (904) 346-5100 ext. 303, for details and to sign up.


  • ElderSource: Seniors in need of assistance or with questions can call the ElderSource Helpline at (904) 391-6699 or (888) 242-4464. For more information, individuals can also visit theElderSource website
  • AARPhas launched a website for AARP Mutual Aid Groups, which are informal groups of volunteers that band together to find effective ways to support those people most in need who live in their local community. Mutual aid can include picking up groceries, providing financial assistance, or lending emotional support to your neighbors. Learn more by visitingAARP’s website.


  • The Florida Veterans Foundation has teamed up with the American Legion of Florida to create theCOVID-19 Project Vet Relief Fund. This fund will help with emergency assistance for those veterans who are affected by this pandemic around the state of Florida. Veterans in need of assistance will find the application form, requirements and guidelines listed on the website Due to limited personnel access, they are not taking phone calls and will accept online/email applications only.


City Updates

JAXREADY LogoThe City of Jacksonville’s Emergency Preparedness Division (JAXREADY) has launched, a go-to resource for Duval County residents to get the latest information about the coronavirus (COVID-19) and any impacts to the Jacksonville area.

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